Children’s Hunger Fund (CHF)/Poverty Encounter (PE) Patron Privacy Policy

What information does CHF/Poverty Encounter collect?

We collect personal information when you voluntarily submit it to us. 

For example, patrons may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). If a patron, or a website visitor, contacts us by email, they may provide us with their email address, and name. Providing data is required in these contexts in order for us to process your transactions, requests, or respond to inquiries.

 

What does CHF/Poverty Encounter do with a patron’s personal and financial information?

Besides keeping a patron’s personal and financial information safe and secure, the personal information a patron provides, such as e-mail addresses and telephone numbers, is used by CHF/PE staff only to ensure accurate, timely processing of transactions and/or donations. Everything else is kept confidential, and CHF/PE will remove any information from its digital and paper files upon written request of the donor.

How do we protect your information?

In keeping with CHF’s mission and values of good stewardship, CHF/PE implements a variety of security measures to maintain the safety of your personal information when you make a gift, place an order or enter, submit, or access your personal information. 

We offer the use of a secured server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a gift or patron transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file (digitally or in paper) for more than 60 days, and then is destroyed.

Children's Hunger Fund has been a member in good standing of the Evangelical Council for Financial Accountability since 2003. CHF is also listed at Charity Navigator and Wall Watcher's - two leading independent charity rating services. 

Our commitment to data security

To help prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. The Covered Services use industry-accepted encryption to protect Customer Data and communication during transmissions between a customer’s network and the Covered Services, including the use of Transport Layer Security encryption (TLS) leveraging at least 2048-bit RSA server certificates and 128-bit symmetric encryption keys at a minimum. Additionally, all data including Customer Data, is transmitted between data centers for replication purposes across a dedicated, encrypted link utilizing AES-256 encryption. Our Website may contain links to other Websites. Please note that when you click on one of these links, you are entering another site that is governed by that site’s privacy policy. We implement Google’s reCAPTCHA to protect our site from spam and abuse. Use of this service is subject to Google’s privacy policy and terms. When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address), or information about venues in which you gave us your contact information online. 

Is there an ability to opt-out when contacting CHF/Poverty Encounter?

Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as zip code, age, or income level). Unless you “opt out,” we may use this contact information to send you additional information about CHF/PE and our programs. Voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt-out of receiving future communications; see the “opt-out” and “modifying your information” sections below.

How do I modify my personal information or account settings?

Please use the following options for removing your information from our database (i.e. to not receive future communications or for changing or modifying information previously provided).

  1. E-mail info@childrenshungerfund.org or info@povertyencounter.org
  2. You can send postal mail to the following address: Children’s Hunger Fund/Poverty Encounter 13931 Balboa Blvd. Sylmar, CA 91342
  3. You can call the following toll-free telephone number: 800.708.7589 (CHF) or Poverty Encounter 818.979.7090

When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address), or information about venues in which you gave us your contact information online. In addition to the personal information that you submit to us, we may collect personal information about you from reputable third parties, or automatically collect information using cookies or webserver logs.

Logs, Cookies, and other Storage Technologies

Web server logs:

Our web servers may collect certain information such as IP address, pages visited, time of visits, and referring website. 

Use of Cookies: As with most Internet sites, our web servers utilize “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to the Children’s Hunger Fund/Poverty Encounter site. The recorded IP address tells us from which domain you visited (for instance, yahoo.com), but not your email address or other private and personal information. We use the information we record to help diagnose problems with our servers, to administer this website more effectively, and to gather broad demographic information about what countries and domains our visitors come from and their behavior on our site. If you wish to opt out of this type of data collection, you can disable cookies in your web browser or hard drive. Please note that disabling cookies may diminish the experience of the websites you visit, including Children’s Hunger Fund/Poverty Encounter. We sometimes also use third-party service providers to serve advertisements (banners, video or test ads) on our behalf across the Internet. These third parties may collect non-personally identifiable information about your interaction with us. This Privacy Policy does not cover the collection methods or use of the information collected by these vendors, as they have their own privacy policies and may be members of the Network Advertising Initiative (“NAI”). To remove yourself from some or all NAI member advertising programs, please visit the NAI opt-out page  and follow the relevant instructions. 

Google Analytics: Children’s Hunger Fund/Poverty Encounter uses Google Analytics to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies.

Changes to this policy statement

We may modify this privacy policy from time to time. Any changes will be reflected on this website. If we make a material change to this policy and need to apply it to personal information that you provided to us before the change was made, we will attempt to contact you and obtain your consent to the change.

Consent to transfer

This Web Site is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Web Site or providing us with your information, you consent to this transfer. 

Site policies, modification, and Severability

Children’s Hunger Fund/Poverty Encounter reserves the right to make changes to this site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

If you have any further questions about Children’s Hunger Fund/Poverty Encounter’s privacy policy, please contact CHF.