Bring a Group

Poverty Encounter is ideal for all groups!

Church groups
Life groups and ministry teams
Schools, homeschools and youth groups (grades 3 – 12)
Corporate groups
Friends and families – 15+ individuals receive the group rate

Advance registration is required.

Bringing 45 or more individuals? Complete the Contact Form,
and a member of our team will be in contact with you within 48 hours.
Poverty Encounter is located at:
13931 Balboa Blvd.
Sylmar, CA 91342


1. Poverty Encounter tours begin every 20 minutes. 

2. Search the calendar to find available time options. 

3. Payment is due at the time of booking in order to reserve your group’s visit.

Hours of Operation:
Hours subject to change.
Check calendar for tour availability.
If you are booking a visit for 15 or more people, please fill out the contact form before you purchase tickets to receive the group rate and help us plan your visit. A member of our team will contact you upon receipt of the completed form.
Poverty Encounter: (818) 979-7090

Contact Form

Is Poverty Encounter appropriate for children? 

While the video content and immersive environments are appropriate for children of all ages, school-age children will get the most benefit from the experience. Guides are trained facilitators with experience leading tours and engaging in age-appropriate discussions. 

What accommodations are there for special needs? 

Poverty Encounter environments are highly stimulating and realistic in nature. Adults and children with autism, anxiety, sensory processing disorder, claustrophobia or any other special needs should speak directly with a Poverty Encounter team member in advance of their tour to ensure appropriate accommodations can be made. Teachers or parents are invited to walk the Poverty Encounter rooms prior to the tour if there are any concerns. 

Do I need to purchase a ticket in advance? 
Yes, advanced registration is required. Please visit the Get Tickets page for more information.
How often do you give tours? 

Tours begin every 20 minutes. Visit Get Tickets to book a visit. 

How long is the tour?
We recommend guest plan 2 hours for the entire Poverty Encounter experience. The 2 hour experience includes a guided exhibit tour and a hands-on service activity.

Are you able to accommodate large groups? 

Yes. If you are a group leader and would like to book a visit for more than 45 people, please fill out the Contact Form. Note that each tour capacity is 15 individuals, so larger groups will be divided into tours of this size. All groups receive the same experience, just at rotating times. 

Is there a place to eat onsite?
Poverty Encounter does not have dining facilities available onsite. However, we can recommend plenty of great restaurants nearby. Please ask us about our staff picks!
What if we wish to volunteer only? 

Visit our website at to sign up. There is no cost to serve as a volunteer. 

Can you recommend a missions organization for my family/group?
If your family or group wants to serve families living in poverty through a short term mission trip, begin your search by contacting your local church. If you are not connected to a local church or want to look into other opportunities, we suggest you start your research with Short Term Missions.
What is meant by a "biblical response to poverty" ? 

The goal of Poverty Encounter is to ignite the hearts of our guests to love and serve the poor, according to God's word and the example of Christ. 

Adults - $11.00
Youth (age 6 - 17) - $8.00
Children 5 and under - Free

Group rates may be available for groups of 15 or more individuals.
Please complete a Contact Form and someone from our team will contact you within 48 hours.  

Hours of Operation:
Hours subject to change.
Check calendar for tour availability.

Have your eyes opened. Leave changed.

Poverty Encounter is an interactive, educational, and immersive experience, which will open your eyes to the suffering faced by millions of children around the world every day. Ignite your heart to make a difference, and take action to respond biblically to help those who need it the most.

A Word to Pastors

We seek to come alongside you and your church to gain understanding of how to share God's love with the poor.

A Word to Parents

Our goal is to ignite your family to love and to serve the poor, and to provide opportunities for you to deliver hope to the suffering.

A Word to Teachers

We look forward to joining you in educating and changing the hearts of the next generation.